SHIPPING POLICY
I offer free delivery within a 50 km radius of Saint-Hippolyte, Québec. If you are within this area, your order will be delivered directly to your doorstep at no extra cost.
For orders outside of this radius, shipping costs will be calculated based on your location.
Please contact me before purchasing to receive a shipping estimate.
Since my pieces are handcrafted and often large, I take extra care in packaging and handling to ensure they arrive in perfect condition.
If you have any questions about shipping, feel free to reach out to me at info@leonardwoodcraft.com.
RETURN & EXCHANGE POLICY
At Leonard Woodcraft, each piece is handcrafted with care and attention to detail. Due to the custom nature of my products, all sales are final.
However, if your item arrives damaged or defective, please contact me within 48 hours of delivery with photos of the issue. I will work with you to find a solution — whether it's a replacement, repair, or store credit.
Custom orders require a 50% deposit before production begins. This deposit is non-refundable once work has started. The remaining balance must be paid before delivery or pickup.
Custom orders cannot be returned or refunded once production has begun.
I do not accept returns for slight variations in wood grain, color, or epoxy patterns, as these natural differences are part of the unique charm of handmade products.
I value my customers and take pride in my craftsmanship.
For any questions, feel free to reach out to me at info@leonardwoodcraft.com